Privacy Policy

Last updated: November 2024

Introduction

This privacy policy explains how Infurgrech collects, uses, and protects personal information provided by users of our website and services. We are committed to ensuring that your privacy is protected and that we handle your data responsibly.

Information We Collect

When you book a route or contact us, we may collect the following information:

Name and contact information including email address
Walking experience level and physical fitness information
Preferred travel dates and route selections
Payment information processed through secure third-party payment providers
Communication preferences and correspondence history

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil route bookings and deliver route documentation
To communicate important updates about routes, weather conditions, and path changes
To respond to inquiries and provide customer support
To improve our services based on user feedback and requirements
To maintain records for business administration and legal compliance

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored on secure servers located within the United Kingdom and European Economic Area.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of our business relationship and for seven years thereafter for legal and accounting purposes.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in delivering our services, such as payment processors and email service providers
Legal authorities when required by law or to protect our legal rights
Accommodation providers and local contacts relevant to your chosen route, with your explicit consent

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse site usage. You can control cookie preferences through your browser settings. For detailed information about our cookie usage, please review our Cookies Policy.

Your Rights

Under data protection legislation, you have the following rights:

Right to access: Request copies of your personal data
Right to rectification: Request correction of inaccurate information
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation on how we use your data
Right to data portability: Request transfer of your data to another organisation
Right to object: Object to processing of your personal data

To exercise any of these rights, contact us at [email protected]

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies when visiting external links.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting a notice on our website or sending direct communication to registered users.

Contact Information

For questions or concerns about this privacy policy or how we handle your personal information, contact us at:

Infurgrech Route Design
42 Riverside Lane
Kelso, Scottish Borders
TD5 7HW, United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.